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Most of us never think of dealing with water problems in the house (other than the dog running inside and shaking off after getting hosed down). Until the day you step onto what has always been a stable, dry floor and you hear that sickening ‘squish’ and feel the cold trickle leaking into your shoes. It’s a heart-stopping experience.
That first call is the most crucial to getting things resolved right. And the wrong call can add distress to disaster.
Ask Mark & Cynthia Dayton, homeowners in Orem, UT. Mark recently walked into his kitchen one morning for a drink of water. But the water wasn’t where he expected it.
“I stepped onto the kitchen floor and nearly lost my balance,” he recalls. “The hardwood floor was so warped and buckled, it was like walking on rough cobblestones.” Water from a faulty reverse osmosis system had leaked under the floor (and into the basement), buckling the floor, damaging the cabinets, and creating havoc downstairs.
His call to the insurance company resulted in a disaster cleanup stopgap that stopped the leak, but left them wondering what to do next. “I talked to the insurance company, and they offered me a quick settlement to make the repairs,” said Mark. “It turned out this original offer was 1/10th of the eventual cost of the restoration.”
Fortunately for the Daytons, they contacted RainFire Restoration, and the whole picture changed. “They are experts in restoration, and especially dealing with insurance companies,” Mark said. “Their thorough, persistent interaction with the insurance company secured 10 times the original amount, and resulted in rebuilding the kitchen of my wife’s dreams.”
In retrospect, the Daytons would have had a much happier experience following this simple checklist:
Turn off the valve to the faucet or source of the leak. (Find out now where the main water shutoff is in your house so you can shut it off quickly in case of an emergency).
This is the crucial next step. As the Daytons pointed out, companies with extensive insurance-interface experience can save thousands of dollars and days (or months in the Dayton’s case) of headaches. They can also advise you on how best to interact with your insurance carrier in filing a claim.
A good restoration company will help you explore the best way to restore your home. This may include putting it back the way it was, but could include changes or additions that make for an even better outcome – all within your time and budget constraints.
“RainFire Restoration was a god-send for us”
Hopefully, you’ll never have to deal with an unplanned flood in your home. But knowing where the water shutoff is, and having a reputable restoration company’s information in your contacts will at least answer the question, “What do I do now?”
You’ll be glad you did.